Electricity Shopping Gotchas

electricity shopping gotchas
Be wary of the games some electricity retailers play

Texas electricity shopping is a minefield of gimmicks and gotchas. The average household overpays by ~$400 annually, while savvy retailers keep inventing new ways to squeeze higher margins from their customers.

To help level the playing field, we list the most common gotchas to watch out for below. How many are you aware of?

Energy-only rates

Each month, you pay both your chosen Retailer for electricity and your local Utility to deliver it. All Retailers bill for delivery on your Utility’s behalf, yet some quote their energy-only costs (without delivery) to appear cheaper. Always compare quotes with delivery charges included. If they aren’t listed, move on.

Usage-dependent rates, credits, or charges

Sites like PowerToChoose condition shoppers to compare prices only at 500-, 1000-, or 2000 kWh/mo, despite their actual usage varying widely over the year. Retailers capitalize with rate gimmicks that appear cheap at those exact usages while charging more overall.

Example: A plan charges a flat $80 for the first 1000 kWh plus 15¢/kWh for usage over 1000 kWh.

That’s only 8 ¢/kWh if you use exactly 1000 kWh/mo. But it’s 10.3 ¢/kWh at 1500 kWh/mo, 11.5 ¢/kWh at 2000, and a whopping 16 ¢/kWh if you only use 500 kWh.

“Non-cumulative” rates

A more extreme version of the above, where using one kWh more can change the rate for your entire month’s usage.

Example: $80 for usage up to 1000 kWh, or 15¢/kWh for usage over 1000 kWh.

Using 1000 kWh costs $80, but using 1001 costs $150.15 (vs. $80.15 in the case above).

Partial billing cycles

If your plan has usage-dependent charges, mind your start date. Most plans count usage per pre-defined “billing cycles”. If you start on a mid-cycle day, you’ll get partial first- and last cycles, or 13 billing cycles for a 12-month plan. Depending on the plan, that can cost you more.

Example: You use ~1500 kWh/month and pick a plan that credits you $95 for using at least 1000 kWh/billing cycle.

If you start (and end) the plan in the middle of a cycle, your first and last [half] cycles will only include ~750 kWh usage and you’ll forfeit one $95 credit.

“Free” nights/weekends/cash back/…

“Free” is the most powerful word in marketing, but there’s usually a catch.

Free Nights and/or Weekends plans tease savings for consumers who shift their usage to off-peak hours. But inflated daytime rates lead most to pay higher average rates. The same goes for plans that bundle gift cards, thermostats, or other freebies. Always do the math.

100% renewable

Wind and solar energy have clear CO2 and pollution benefits, so many Retailers offer them exclusively or as an upsell option.

Unfortunately, the Renewable Energy Certificates (RECs) that underpin virtually all such plans in Texas are completely ineffective. A 100% renewable plan may cost you more, but it makes no difference in the transition to clean energy. Unless it’s your cheapest option, skip the “green” plan.

Wholesale rates

“Wholesale” plans can be good for certain off-peak users, but they’re not for everyone. Real-time rates are highly volatile, and summertime price spikes can quickly erode months of savings. These plans require focused effort and/or home automation to shift usage to lower-priced periods, and higher usage to offset their monthly membership costs.

“Free” plan advice

The psychology of “free” applies to where you shop, as well. All electricity shopping sites must earn money to cover their expenses. If you aren’t paying them to shop on your behalf, Retailers are paying them to sell you plans at higher rates. Guess which costs you more?

Name recognition

Advertising and high-profile sponsorships cost money. So it ‘s no surprise that the Retailers we’re most familiar with tend to charge higher rates for the exact same electricity. (It may be a surprise that those same companies also sell it under less-known sibling brands at a lower price.)

Non-yearly contracts

Summer month electricity costs Retailers extra, which they pass on to you. To appear cheaper, some offer plans that avoid or underweight summer, such as 6- or 18-month plans spanning October to March.

To compare plans of different lengths, always factor in estimated costs for any months they don’t have in common. More details.

Variable rates

With few exceptions, “variable rate” plans are expensive and unpredictable. Retailers can change pricing at their sole discretion, so rates tend to spike dramatically after the promotional billing cycle.

“Bait and switch”

Some Retailers post good deals on shopping sites, then tempt you with a barrage of seemingly cheaper rates when you visit their website to sign up. The new offers are usually of the usage-dependent type (see above) and more expensive, so stay the course to find your original target.

Non-recurring fees

Retailers’ Terms of Service documents detail one-time fees for non-payment, manual payment, disconnection, etc. You can avoid most of these with Autopay, e-billing, and timely payments; otherwise some can get quite expensive.

“Tease and squeeze”

Did you successfully navigate all of the above to nab a cheap rate? Retailers can still count on you forgetting your renewal months or years down the road. When you do, they’ll quietly roll you into an expensive month-to-month plan until you notice.

Win the Game

Knowledge is power, so we share these tips to help Texans get their best rate and save their hard-earned money.

For even more shopping power, click below to let our RateGrinder tool recommend the best plan for your home.

Not in the market for a new plan just yet? Tell our free RateAlert service about your current plan and we’ll monitor daily for better deals until your renewal.

Find Your Best Rate »

 

Did we miss any tricks above? Let us know in the comments.

Related Topics:

How to Shop For Electricity in Texas
Best Texas Electricity Rates

 

Reliant “Texas Bonus 24” Plan Review

Reliant Secure 24 plan $600 bonus teaser
How much does a “$600 bonus” cost? A lot more than $600…

We regularly receive flyers for Reliant’s “Texas Bonus 24” electric plan with all the warning signs: “Get a low price”, $600 bonus”, and of course “Limited time offer”. They’ll even offer to discount your current provider’s cancellation fee so you can “take advantage of this deal”.

Curiously, there’s no mention of electricity pricing. You have to call them to learn those details, using the promo code from your flyer.

Once you do you’ll see that this plan is no deal. At 10.2 ¢/kWh (…as of November 2018, see below for updates), the “energy charge” is 4.9 ¢/kWh more than the lowest cost competitor. For the average Houston home, that means paying an extra $1372 to get a $600 rebate, which is a “bonus” for nobody except Reliant. Those with higher usage can expect to overpay even more. And if you sign up and then realize you’ve made a mistake, you’ll incur a whopping $295 cancellation fee.

Don’t fall for high rates masked by cash-back gimmicks. All electricity is the same, and many competitors — and even other Reliant plans offer much better rates. To start saving today, skip the runaround and click below to find your best rate.

 

Find Your Best Plan »

 

October 2020 update:
Another month, another ludicrous “Texas Bonus 24” offer. The latest (via promo code MC9UBK) costs 9.1326 ¢/kWh plus ~4.5 ¢/kWh for Centerpoint delivery. With competitive rates at ~4.9 ¢/kWh plus delivery, you should run — not walk — away from this offer.

July 2023 update:
With promo code MH1BA5, the plan costs 11.9972 ¢/kWh (energy-only) plus Centerpoint delivery. That equates to ~15.9 ¢/kWh for 2000 kWh/mo usage, vs. ~10.5 ¢/kWh for more competitive alternatives.

Did you receive an even newer version? Send it to us and we’ll help check it out.

 

* Notes: Calculations above are based on the plan EFLs posted on Reliant.com and competitor sites as of 11/1/2018, and assume the 2016 average Texas monthly residential load profile from EIA scaled linearly to each target monthly usage.  Cost projections exclude taxes and non-recurring fees.

Reliant “Secure 24” Plan Review

Reliant Secure 24 plan $600 bonus teaser
How much does a “$600 bonus” cost? A lot more than $600…

Today we received a mail offer for Reliant’s “Secure 24” electric plan with all the warning signs: “Get a low price”, $600 bonus”, and of course “Limited time offer”. They’ll even cover your current provider’s cancellation fee (up to $300) so you can “take advantage of this deal”. No mention of actual electricity pricing, though, so we followed the link to check it out.

The key number is the “energy charge”. At 7.6 ¢/kWh, it’s nearly double some low-cost competitors. Including the TDU delivery charges, you’ll pay upwards of 12.5 ¢/kW. This is not a competitive rate. But there’s the $600 bonus to consider, so let’s do the math for 3 average electricity usage cases:

2-Year Electricity Costs (Houston/Centerpoint area) *
Avg monthly usage (kWh)
500 1000 2000
Reliant “Secure 24” plan  $1,596  $3,056  $5,964
Low-cost competitor 24-month plan  $768  $2,238  $4,262
Difference  $828   $818   $1,722

Clearly this plan is overpriced for nearly any household, but especially for those with higher electricity usage. Even after the $600 “bonus” it costs $218 to $1122 more than competitors. If you sign up and then decide you’ve made a mistake, you’ll incur a $295 cancellation fee.

Those in the DFW/Oncor service area with very low usage may be able to break even, depending on your shopping skills. But likely not once you consider 12-month or shorter alternatives, which tend to be cheaper. Also this offer “is nontransferable to another person, household, or address”, so Reliant’s Marketing department might only offer it to residences with higher consumption.

In any case, don’t fall for Secure 24’s high rates masked by cash-back gimmicks. Electricity is just electricity, and many competitors — and even other Reliant plans  offer much better deals. Skip the runaround and click below to let Texas Power Guide’s RateGrinder calculator help you find your best plan quickly and easily.

 

Try RateGrinder »

 

April 2018 update:
Another month, another “Secure 24” offer. The latest flyer ditches the URL to encourage you to call for details, but you can still find them here with the promo code. Since January, rates for Secure 24 and the best competitor plans have both risen by about 1 ¢/kWh, so our guidance hasn’t changed.

September 2018 update (Now with airline miles!):
In the latest iteration, Reliant adds another layer of obfuscation by rebating you with Southwest Airlines Rapid Rewards miles instead of real money. The math, however, is similar. At 12.7 ¢/kWh for a Dallas customer using 1000 kWh/month, this plan costs $768 more than competitors. The 27,000 airline points are worth ~$405, so you’d be overpaying by $363 (…or more if you live in Houston or use more electricity). And rates are still falling from their June peak, so now is not a good time to lock into a long-term 24-month contract.

November 2018 update:
Reliant changed the name of this plan to ‘Texas Bonus 24’, but it’s still the same overpriced plan as always. For details, see here.

 

Did you receive an even newer version of this offer? Send it to us and we’ll gladly help check it out.

 

* Notes: Calculations are based on the plan EFLs posted on Reliant.com and competitor sites as of 1/31/2018, and assume the 2016 average Texas monthly residential load profile from EIA scaled linearly to each target monthly usage.  Cost projections exclude taxes and non-recurring fees.