Texas Electric Company Ratings

customer satisfaction ratingsLooking for a good electric company? While getting a great rate is more about picking the right plan for your usage, you should still make sure your Retail Electricity Provider (REP) is reputable. After navigating the hype, here are two things to check when scanning ratings and reviews:

  1. The review site has equal or no financial interest in all the REPs.
  2. Complaint statistics are relative to customer volumes.

Of the dozens of sites selling electric plans and advice, most fail #1. Commission-based broker sites tend to carry only a subset of REPs, and it’s no surprise their reviews are generally more positive for the REPs they sell than those they don’t. (Who really writes a positive review of their electric company, unless they’re being paid or switching from a terrible provider?)

Better Business Bureau and Google reviews may be less biased. But comparing complaint data across 60+ REPs is tedious. And it’s even harder to know if 5 negative reviews came from 10 customers or 10,000 customers.

The only source we know of that meets both tests is the Public Utility Commission of Texas’s monthly Industry Scorecard. It lists the relative number of informal complaints the PUC-T investigated per REP, per a process that reduces misdirected complaints. But it’s still not perfect. The Scorecard dings REPs whether or not they’re deemed at fault. And it lumps equal numbers of REPs into each of 5 star ratings regardless of whether they are all truly excellent, all terrible, or something in between.

To avoid promoting or penalizing REPs at false extremes, Texas Power Guide instead uses the Scorecard’s underlying “complaint ratio” data, without the star groupings. A “1x” score means a company gets as many complaints per customer as the industry average. “0.5x” means half as many, “2x” means twice as many, etc. We feel this is the best option to compare REPs, and we leave it to you to determine what limit is acceptable.

See the current complaint ratios below, then check out our Electricity Providers Family Tree to learn which companies are one and the same.

 

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Texas Electric Company Complaint Ratios

Electric Company Complaint Ratio
4CHANGE ENERGY 1.9x
ACACIA ENERGY 6.5x
AMBIT ENERGY 0.6x
AMERICAN LIGHT & POWER 0.0x
AMIGO ENERGY 0.8x
AP GAS & ELECTRIC (TX) LLC 1.8x
BEYOND POWER 7.0x
BOUNCE ENERGY INC 0.5x
BREEZE ENERGY LLC 4.6x
BRILLIANT ENERGY LLC 2.4x
CHAMPION ENERGY SERVICES LLC 0.8x
CIRRO ENERGY 2.2x
CPL RETAIL ENERGY 0.5x
DIRECT ENERGY 1.2x
DISCOUNT POWER 1.0x
Energy Rewards 2.4x
ENTRUST ENERGY INC 3.6x
Express Energy 1.9x
FIRST CHOICE POWER 1.9x
FRONTIER UTILITIES 3.3x
FRONTIER UTILITIES LLC 3.3x
GEXA ENERGY 1.8x
GREEN MOUNTAIN ENERGY COMPANY 1.1x
Hello Energy 0.8x
HINO ELECTRIC POWER COMPANY 6.8x
IGS ENERGY 15.0x
INFINITE ENERGY 1.1x
INFUSE ENERGY LLC 2.0x
JUST ENERGY 0.6x
LIFEENERGY LLC
MIDAMERICAN ENERGY SERVICES LLC 0.0x
My Quest Energy
NEC Co-op Energy 0.5x
OUR ENERGY LLC 3.1x
PAYLESS POWER 1.8x
PENNYWISE POWER 2.2x
PENSTAR POWER LLC 1.4x
PIONEER ENERGY 0.0x
POWER EXPRESS 1.0x
POWER HOUSE ENERGY 2.4x
PRONTO POWER 0.4x
RELIANT 0.5x
SHYNE ENERGY
SMART PREPAID ELECTRIC 1.0x
SOURCE POWER & GAS LLC 7.0x
SOUTHWEST POWER & LIGHT 0.3x
SPARK ENERGY LLC 5.1x
STARTEX POWER 1.3x
STREAM ENERGY 1.6x
SUMMER ENERGY LLC 0.4x
TARA ENERGY 1.0x
Texans Energy
TEXPO ENERGY 0.3x
THINK ENERGY 1.4x
TRIEAGLE ENERGY LP 2.4x
TXU ENERGY 0.4x
V247 POWER CORPORATION 0.0x
VERDE ENERGY USA TEXAS LLC 7.0x
VETERAN ENERGY LLC 0.5x
Viridian Energy 2.4x
VITAL POWER 6.5x
VOLT ELECTRICITY PROVIDER LP 4.3x
WTU RETAIL ENERGY 0.9x
YEP 0.3x

Last updated 11/27/2017